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Provides water service and bill assistance resources.

Utility Assistance

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- Emergency Services crews respond to utility-related issues
- Assists with billing issues, such as lost bills, change of address, and issues paying bills on time
- Payment plans and leak adjustment for high utility bills may be available
- Evaluates and resolves issues. including sewer backups, dirty/ rust water, water pressure issues, water quality concerns, water leaks, and disruptions in service

Helps residential customers improve their home's energy efficiency.

Weatherization

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• Includes the Smart Energy Savers and Home Performance with Energy Star programs 
• Thermostat Peak Rewards distributes free thermostats to eligible customers 
• Billing credits given to customers that allow air conditioning cycling during peak electricity demand

Manages wastewater disposal and clean water systems in the county.

Water Supply System Regulation/Complaints

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• Inspects public water systems, enforces regulations, and responds to complaints on water integrity

Provides grants for utility bill related expenses via the Maryland RELIEF Act.

Utility Assistance

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• BGE offers customer service to answer questions about billing, collections, and emergencies 
• Customers with special needs may be eligible for deferred payment plans

Manages and maintains Howard County's public water and wastewater systems.

Water and Sewer Service

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• Residents connected to the public system who are experiencing a blockage should call the County before a plumber

Provides energy utilities to Delaware and the Delmarva Peninsula.

Utilities

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• Accepts reports of power outages and electrical emergencies 
• Helps customers who want to apply for budget billing or are having issues with a bill 
• Offers a rebate program on select energy efficient refrigerators, air conditioners, and water heaters 
• Notifies customers about upcoming electrical issues 
• Shares tips to reduce energy usage and conserve resources

Provides customer service for water and sewer utilities.

Water Service Providers

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• Handles billing and payment processing
• Calculates and collects capacity fees 
• Administers related contracts